Oseyra support
Last updated November 2, 2026
We're here to help with the Oseyra app for Android. Email support@oseyra.com and we'll reply within two business days.
Common questions
- She can't hear me. Check that Oseyra has the Microphone permission (Android Settings → Apps → Oseyra → Permissions), and that your phone has a speech recognition service (most do: Google's "Speech Recognition & Synthesis").
- She's slow to answer the first time. Her mind and voice run on our cloud servers, which take up to a minute to wake after a quiet spell. After that, replies take a second or two.
- She doesn't stop when I talk over her. Tap the ring to interrupt her, then speak.
- "You've used this month's conversation time." Your plan's monthly hours are used up. They start again with your next monthly period. To keep talking now, add extra hours in Settings → Subscription → More time (2, 5 or 10 hours; they never expire).
- Manage or cancel your subscription. Settings → Manage subscription in the app, or the Google Play Store app → your profile → Payments & subscriptions → Subscriptions.
- Restore a purchase on a new phone. Settings → Restore purchases, signed in to Google Play with the same Google account.
- Refunds are handled by Google Play.
- Start over. Settings → Erase everything deletes your companion, conversations and memories from the phone. Your subscription isn't affected.
Delete your account
- In the app: Settings → Delete account deletes everything on the phone and your subscription records on our server.
- Without the app: email support@oseyra.com with the subject "Delete my account" and your Google Play order number (it starts with GPA., and is in your Google Play receipt email). We'll delete your license, subscription records and usage counts within 30 days and confirm by email. Records we must keep for tax and accounting (the dates and amounts of your purchases) are kept for up to 7 years.
- Deleting your account doesn't cancel the subscription: Google Play bills it, so cancel it in Google Play too.
Safety
Oseyra is an AI companion, not a person, a therapist or a substitute for professional help. If you're in crisis in the US, call or text 988, or call your local emergency number.
Legal
Hatch Media LLC, West Palm Beach, Florida, USA