Oseyra for iPhone and iPad: privacy policy

Last updated November 1, 2026

Oseyra is made by Hatch Media LLC, a Florida company ("we"). This policy explains what happens to your information when you use the Oseyra app for iPhone and iPad. Questions: support@oseyra.com.

The short version

Your conversations, your companion's memories and everything you let your companion look at stay on your device. Your companion's mind (the AI model that writes their replies) and their voice run on our cloud servers: for each reply, what's needed to answer is sent to our server, used to make the reply and the speech, and then discarded. We don't log or store it, we never use it to train AI, and we never use it for advertising. There are no ads and no tracking in the app.

What stays on your device

• Conversations and memories. Your conversation history and your companion's memories, moods and notes are stored on your device. They're left out of iCloud Backup unless you turn on "Include in iCloud Backup" in Settings. You can delete everything with Settings → Erase everything.
• Face ID lock. If you turn it on, Face ID is checked by iOS; the app never receives your face data.

Listening

When you talk, Apple's speech recognition turns your voice into text. It runs on your device when your iPhone supports it; otherwise Apple processes the audio under Apple's privacy policy. We never receive your voice audio, only the text of what you said, as part of the conversation.

How your companion thinks and speaks

Your companion's mind and voice run on our cloud servers, hosted by a cloud computing provider (Modal).

• What is sent. For each reply: the conversation so far as text, your companion's instructions, and anything your companion brings into that reply, such as a memory or something from your calendar.
• How it's used. Only to write the reply and turn it into speech. Our server sends the reply back and discards what it received. We don't log or store it, and it's never used to train AI.
• What we measure. To apply your plan's monthly hours, our server counts how much time your subscription uses each month. It records time only, never what was said.
• On-device mind. If your device supports Apple's on-device AI model, your companion may use it when the cloud isn't available. Nothing is sent to us in that case.

Things you can let your companion use

Each is off until you allow it, and you can turn it off at any time in the iOS Settings app. Your companion reads them on your device when you ask about them; only what's needed for that answer is sent to our server, for that reply only, and isn't kept.

• Calendar and Reminders: to tell you what's coming up and, when you ask, add events and reminders.
• Contacts: to look up people you mention and remember birthdays.
• Location (approximate, while you're using the app): for the time and weather where you are. Weather comes from Apple Weather; your approximate location is sent to Apple for it, not to us.
• Health (read only): your steps, active energy, walking and running distance, resting heart rate, sleep and workouts, so your companion can talk with you about them. Health data is never used for advertising or marketing, never sold, never stored on our servers and never shared with anyone else.
• Files: one folder you choose in Files or iCloud Drive. Your companion can list, search and read the files in it; it can't see anything else.

What we receive and keep

• Your subscription. Purchases are made through Apple. When you subscribe, the app sends Apple's signed receipt to our server, which checks it with Apple and creates a license for your subscription. We keep the license, your plan, Apple's transaction identifiers and the subscription's dates, to give you your plan's hours. Apple doesn't give us your name, email or payment details.
• Monthly usage time for your subscription, as above.
• Reports. If you use "Report a response", we receive the reply you reported and the reason you chose, and nothing else, to improve your companion's behavior.
• Support emails you send us.

We don't sell your information, share it for advertising, or track you across other companies' apps and websites.

Children

Oseyra is for adults 18 and over. We don't knowingly collect information from anyone under 18.

How long we keep things

License and subscription records are kept while your subscription is active and for up to 7 years afterwards for tax and accounting. Monthly usage counts are kept for up to 24 months. Reports and support emails are kept for up to 24 months. What's sent for a reply isn't kept at all.

Your rights

You can delete everything on your device with Settings → Erase everything, or delete your account with Settings → Delete account, which also removes your subscription records from our server (cancel the subscription itself in your Apple Account, since Apple bills it). You can stop any permission in the iOS Settings app. To ask for a copy of what we hold about your subscription, email support@oseyra.com. Depending on where you live (for example the EU, the UK or California), you may have further rights, including the right to complain to your data protection authority.

Security

Everything between the app and our servers is encrypted in transit. Our servers are protected by access controls, and what's sent for a reply is discarded once the reply is made.

Changes

We'll update the date above when this policy changes and tell you in the app about significant changes before they apply.

Contact

Hatch Media LLC, West Palm Beach, Florida, USA · support@oseyra.com