Oseyra support

Last updated November 1, 2026

We're here to help with the Oseyra app for iPhone and iPad. Email support@oseyra.com and we'll reply within two business days.

Common questions

• She can't hear me. Check that Oseyra has Microphone and Speech Recognition turned on in the iOS Settings app → Apps → Oseyra, and that Dictation is on in Settings → General → Keyboard.
• She's slow to answer the first time. Her mind and voice run on our cloud servers, which take up to a minute to wake after a quiet spell. After that, replies take a second or two.
• "You've used this month's conversation time." Your plan's monthly hours are used up. They start again with your next monthly period. To keep talking now, add extra hours in Settings → Subscription → More time (2, 5 or 10 hours; they never expire).
• Manage or cancel your subscription. Settings → Manage subscription in the app, or the iOS Settings app → your name → Subscriptions.
• Restore a purchase on a new device. Settings → Restore purchases, signed in with the same Apple Account.
• Refunds are handled by Apple: reportaproblem.apple.com.
• Start over. Settings → Erase everything deletes your companion, conversations and memories from the device. Your subscription isn't affected.
• Delete your account. Settings → Delete account deletes everything on the device and your subscription records on our server. Cancel the subscription itself in Manage subscription first, since Apple bills it.

Safety

Oseyra is an AI companion, not a person, a therapist or a substitute for professional help. If you're in crisis in the US, call or text 988, or call your local emergency number.

Legal

Privacy policy · Terms of use

Hatch Media LLC, West Palm Beach, Florida, USA